Customer service

How can we help you?

If you have any questions about your rental or booking, please contact the relevant rental partner directly. They are your point of contact for all matters relating to your specific rental. Please always include your booking number. You can find the partner’s contact details in your booking documents.

Please also check our FAQs, where you will find answers to frequently asked questions. For any other enquiries, you can contact us using the contact form. Open it by clicking the envelope icon on the website.

THE MOST IMPORTANT HELP TOPICS

If you have any questions about your specific rental or booking, please contact the relevant rental partner directly and provide your booking number. You can find both the booking number and the partner’s contact details in your booking documents.

If something should happen or the motorbike has technical difficulties, you can contact your Rent A Ride rental partner. They will do their utmost to ensure that you can continue your journey safely, or collect you and the motorbike. Possible damage will of course be expertly assessed by your BMW Motorrad rental partner. You can influence the level of insurance with many Rent A Ride rental partners as part of your booking.

The cancellation conditions are determined by each Rent A Ride rental partner and can be viewed under "WHAT IS INCLUDED?" in the checkout.

Insurance cover is provided by the Rent A Ride rental partner. You can find details of the insurance cover in the General Terms and Conditions (at the end of the booking process there is a link on the final review page before finalising the booking). Contact your Rent A Ride rental partner directly with any other questions.

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TO THE FAQs
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Questions or feedback?

Please check our FAQs first. If you have any questions about your rental or booking, please contact the relevant rental partner directly.

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Information on data protection:

The personal data you provide will be processed to deal with your enquiry and, where necessary, forwarded to a BMW partner. Further information on the processing of your personal data by BMW AG, such as for the purpose of general customer care, as well as detailed information regarding your rights as a data subject can be found online in the Rent A Ride Privacy Notice.

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